FAQ

FREQUENTLY ASKED QUESTIONS

Everything You Need
To Know

Find answers to the most common questions about orders, shipping, sizing, returns and more.

How long does shipping take? +

Orders are processed within 24–48 hours and are usually delivered within 3–7 business days depending on your location.

How can I track my order? +

Once your order is shipped, you'll receive a tracking link through Email or SMS.

Do you offer Cash on Delivery? +

Yes. Cash on Delivery is available on eligible PIN codes across India.

Can I cancel my order? +

Orders can be cancelled before dispatch. Contact our support team as soon as possible.

Can I return or exchange my order? +

Yes. Eligible products can be returned or exchanged according to our Return & Refund Policy.

How do I choose the correct size? +

Please refer to our Size Guide before placing your order.

What if I receive a damaged product? +

Please contact us within 48 hours with clear photos of the product and packaging.

Can I change my delivery address? +

Yes, if your order hasn't been shipped yet, we'll try our best to update it.

What payment methods do you accept? +

We accept UPI, Debit Cards, Credit Cards, Wallets, Net Banking and Cash on Delivery.

Do you ship all over India? +

Yes. We deliver to most serviceable locations across India.

Are your products authentic? +

Yes. Every RYOX product is sold exclusively through our official store.

How should I wash my apparel? +

Wash inside out using cold water. Avoid bleach and tumble drying for longer-lasting quality.

Will sold-out products be restocked? +

Some popular products may return. Stay updated through our website and social media.

How can I contact customer support? +

Email us anytime at support@ryox.in.

Still have questions? +

Our support team is always happy to help. Contact us and we'll get back to you as soon as possible.

NEED MORE HELP?

If you couldn't find the answer you're looking for, feel free to reach out to us anytime.